Dialpad's Chief Strategy Officer, Dan O'Connell, on AI-Powered Business Communications

Nathan and Dan O'Connell discuss Dialpad's AI, trained on 5 billion minutes of calls, and the integration of AI in business.


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Video Description

In this episode, Nathan sits down with Dan O’Connell, Chief Strategy Officer at Dialpad. They discuss building their own language models using 5 billion minutes of business calls, custom speech recognition models for every customer, and the challenges of bringing AI into business. If you need an ecommerce platform, check out our sponsor Shopify: https://shopify.com/cognitive for a $1/month trial period.

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@labenz (Nathan)
@dialdoc (Dan)
@CogRev_Podcast (Cognitive Revolution)

(00:00) - Introduction and Welcome
(06:50) - Interview with Dan O'Connell, Chief AI and Strategy Officer at Dialpad
(07:13) - The Functionality and Utility of Dialpad
(17:20) - The Development of Dialpad's Large Language Model Trained on 5Billion Minutes of Calls
19:56 The Future of AI in Business
(22:21) - Sponsor Break: Shopify
(23:56) - The Challenges and Opportunities of AI Development
(31:17 ) - Prioritizing latency, capacity, and cost when evaluating AI
(39:41) - Most Loved AI Features in Dialpad
(42:01) - The Role of AI in Quality Assurance
(43:10) - The Future of Transcription Accuracy
(44:06) - The Importance of Speech Recognition in Business
(46:59) - Personalizing AI for Better Business Interactions
(47:01) - The Role of AI in Content Generation
(52:47) - The Challenges and Opportunities of AI in Sales and Support

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